Refund policy

We accept returns for store credit only within 14 days (weekends and holidays included) of your delivery date as shown on the shipment tracking. Please carefully read our return policy:

• Store credit only — no refunds
• Items must be new, unworn, unwashed, and in original condition
• They must be free from stains (makeup included), smoke, deodorant, and perfume
• All original tags must be attached
• Please return items in their original clear packaging when available
• Items may not be a sale item marked 30% off or more
• All returns are carefully inspected when they arrive
• Orders can’t be changed or canceled after checkout

Damages and Issues

Please inspect your order upon reception and contact us at info@kolstergrace.com within 24 hours if the item is defective, damaged or if you receive the wrong item.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the outer packaging and shipping label

How to Return

• Make sure your return is postmarked within 14 days of the delivery date
• Include your shipping number, name and phone number
• We do not provide return labels. Return shipping is the responsibility of the customer.
• Shipping fees are non-refundable, unless we made a mistake with your order
• Returns that don’t meet our policy may be sent back to you at your expense or donated

Returns may be sent to:

Kolster Grace

520 E. Vine Street, #33

Keller, TX 76248

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense or donated to a local nonprofit. After the 14 day return period, we are unable to accept returns on any purchases.

You can always contact us for any return question at info@kolstergrace.com.

 

Unfortunately, we cannot accept returns on sale items or gift cards.